Sparkly Refund Policy

1. General Principles

• Refund eligibility depends on the type of purchase and its status.
• Certain purchases may be non-refundable as indicated during checkout or by the community's own policy.
• Processing fees from payment providers may be non-refundable depending on the provider's policy.

2. Memberships and Subscriptions

• Membership fees are generally non-refundable once a billing period has started.
• You can cancel future renewals at any time in your account settings; access continues until the end of the current period.
• If you were charged in error, contact us within 7 days for review.

3. Event Tickets

• Refunds are subject to the event organizer's policy. Some events allow refunds before a cutoff date; others may not.
• If an event is cancelled or significantly rescheduled, you may be entitled to a refund according to the organizer's policy.
• No-shows are not eligible for refunds.

4. Digital Products

• Due to the nature of digital goods, purchases are typically non-refundable once access or downloads are granted.
• If you experience access issues or receive the wrong item, contact support for assistance.

5. How to Request a Refund

• First, check the specific community or event policy shown during checkout.
• If eligible, contact the organizer or reach out to Sparkly Support with your order details and reason for the request.
• We may request additional information to verify and process your case.

6. Chargebacks

Initiating a chargeback without first contacting support may delay resolution and could impact your account status. We encourage resolving disputes through Sparkly or the organizer before contacting your bank.

7. Processing Time

Approved refunds are typically processed within 5–10 business days, though timing may vary based on the payment provider and your bank.

8. Contact

For refund questions or requests, contact us at: